IT Operations Administrator

Location: City of London (On-site role)

Salary: £25,000 to £32,000 (DOE) + Benefits

Position Overview:
We are seeking an experienced and highly organized individual to join our team as an IT Operations Coordinator. The successful candidate will play a pivotal role in ensuring the smooth functioning of our operations, with responsibilities spanning administration, logistics, asset management, procurement, and providing support for office-related issues.

Key Responsibilities:

Administration:

• Maintain accurate records and documentation related to IT operations.
• Assist in the preparation of reports, presentations, and other documents as needed.
• Coordinate meetings, appointments, and travel arrangements for team members when necessary.

Booking Logistics:

• Manage logistics for deliveries and collections of IT equipment, ensuring timely and efficient scheduling.
• Liaise with vendors, couriers, and other external parties to coordinate logistics activities.
• Monitor and track shipments to ensure on-time delivery and resolution of any issues that may arise.

Asset Tracking:

• Maintain an inventory of IT assets, including hardware, software, and peripherals.
• Track the movement of assets within the organization and ensure accurate record-keeping.
• Conduct regular audits to verify the accuracy of asset records and identify discrepancies.

Procurement of IT Equipment:

• Assist in the procurement process for IT equipment and supplies, including obtaining quotes, issuing purchase orders, and tracking deliveries.
• Work closely with vendors to ensure timely delivery of ordered items and resolution of any procurement-related issues.
• Maintain relationships with suppliers and negotiate favorable terms and pricing as appropriate.

Office Issue Resolution:

• Act as the first point of contact for office-related issues and inquiries, providing timely and effective resolution or escalation as needed.
• Address maintenance requests, equipment malfunctions, and other office-related concerns in collaboration with relevant stakeholders.
• Coordinate with external service providers for facility maintenance and repairs when necessary.

Call Handling:

• Handle incoming calls and inquiries from internal stakeholders, clients, and vendors in a professional and courteous manner.
• Provide assistance and support to callers, routing inquiries to the appropriate department or individual as needed.
• Ensure that all calls are documented and resolved in accordance with established protocols.

Qualifications:

• Strong organizational skills with the ability to multitask and prioritize workload effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels.
• Proficiency in Microsoft Office Suite and experience with IT asset management software/tools.
• Familiarity with procurement processes and vendor management practices.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.