Our Client are looking for a Service Desk Analyst to work on full time onsite on a busy 24x7 Service Desk. It will be 12 hour shifts, including nights, working on a rota system.

Relevant expertise includes:

- Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries.
- Able to demonstrate an ability to meet challenges head on and adapt.
- Experience of writing and implementing policies and procedures.
- Relevant ITIL qualifications
- Ability to identify and progress improvement opportunities.
- Excellent analytical skills
- Ability to learn new bespoke systems and applications not worked with in previous roles.
- Experience of ISO 20000, 27001, 9001 assessment processes
- Service Management toolsets (ServiceNow/Hornbill/Remedy)
- A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory
- And understanding of Networking, Firewalls, network monitoring tools.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.