Our client is a large local government organisation and looking for an experienced Servicedesk Analyst to join their team.

This is initially this is a 3 month contract which may be extended for the right applicant

You will

Support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.

Work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.

Accurately and clearly document fixes to technical issues, process/procedures and update all IT-related records to ensure colleagues can perform their duties using this documentation.

Monitor incoming queues on the IT servicedesk system perform initial triage of all calls and assign to correct team

Take ownership of and resolve calls in line with service level agreement(s).

Identify problems, log problem records and communicate appropriately.

Log changes, providing adequate information and ensuring change records are kept up to date.

Provide on-site support across all sites supported by Shared Technology Services.

Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.

Work on complex technical projects implementing changes to Shared Technology Services infrastructure.

Be part of virtual teams working on specific assignments.

Provide cover for colleagues in other teams as and when required. Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends.

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35

YOU WILL NEED TO WORK ON SITE 5 DAYS PER WEEK