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A leading Independent IT Infrastructure and Services Consultancy is looking for a Senior Business Analyst for a 3-month contract initially to start ASAP, based in Hatfield (Hybrid), Outside IR35 Overview GSD Systems deliver and support the contact centre technology that underpins the Global Service Desk (GSD) and are currently working on an exciting new change programme to move an on-premise contact centre platform (Avaya) to the Genesys Cloud CX. The programme will involve rearchitecting all our existing services along with enabling new capabilities that Genesys Cloud CX has to offer. As... more ->