Service Level Manager - ServiceNow - Outside IR35 - Hybrid Working 2-3 days London, Canary Wharf

• Must be proficient across ITIL processes and ITIL accredited to at least version 3 Practitioner level
• Must have extensive experience in Service Level Management - min 3 years experience, ideally having previously implemented SLM or at least executed SLM process within a multi-tier SIAM model
• Proven Track record of both the introduction of new Service Level Management process and ability to deliver the key Outputs (SLA/OLA Documents), Reports and Service Improvement Plans
• Significant experience of configuring Service Level Management in ITSM system, Service Now
• Excellent interpersonal and influencing skills and be able to build & maintain effective relationships with suppliers and internal customers.
• Must be proficient in chairing IT Svc Performance/SLM Governance meetings- min 2 years experience.
• Must be able to work on own initiative and make decisions.
• Must have strong organisational skills and be able to multi-task.
• Must have excellent communication skills (written and verbal) and able to communicate effectively at all levels both internally and externally.
• Should be able to manage conflict and negotiate successful outcomes.
• Should have good analytical and reporting skills and be proficient in reporting from Service Now
• Should have experience producing service governance artefacts eg report packs, scorecards etc.