Description

Provide 3rd/4th Line Operational Support for M365 Copilot across HSBC's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.

Key Responsibilities
Incident & Problem Management o Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). o Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring o Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector

Required Qualifications
5-8+ years in Microsoft 365 support at enterprise scale. Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access. Experience working within regulated environments and producing audit-ready artifacts. Preferred Exposure to large scale Copilot deployments (free/M365) in the financial sector. Proficiency with PowerShell and Graph API for troubleshooting and reporting. Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.

Skills

• Service design
• Microsoft office
• COPILOT
• powershell
• automation
• kql
• sentinel

Job Title: M365 Copilot SME

Location: Sheffield, UK

Rate/Salary: 550.00 - 650.00 GBP Day

Job Type: Contract

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