Desktop Support, 2nd Line Support, ITIL, Microsoft Windows, AD, Active Directory, Office, Office 365, Exchange

My client based in London are looking for a BAU Mobile Desktop Engineer. Our ideal candidate will have over 3 years experience as a BAU Desktop Support Analyst and be comfortable supporting users/VIP users. You will predominantly be based in the office in London (Warren Street), but you may also be required to travel to other sites on occasion. You will also need to be familiar being the single point of contact within the IT on a particular site, whilst also working well as part of a bigger team. Please note that this role requires someone who is on site 5 days per week, therefore we are looking for someone who is within a commutable distance from Central London.

The main duties for this role are as follows:

• Taking ownership of incidents/requests escalated from the Service Desk and ensuring they are promptly resolved
• Maintaining Hardware ensuring that new users are correctly assigned with the relevant equipment, whilst maintaining the asset register
• Application management (Install/Patches/Updates)
• Providing general desktop support for all users, whilst giving priority to VIP users where necessary
• Managing tickets on the Service Management software where users are dealt with directly

Key skills required for this role are as follows:

• ITIL (Ideally certified, but we would consider candidates that have completed the course)
• Active Directory
• Microsoft Windows OS
• Microsoft Office/Office 365
• MS Exchange
• Desktop/Laptop Builds
• Mobile Devices & Applications
• Asseting/Licence Management
• Patch Management for Desktop/Laptops
• Hardware Support/Build Management