Applications Analyst
Norwich (Hybrid)
£39,862 - £42,839

We are working on behalf of a large public sector organisation to recruit an experienced Applications Analyst to join a forward-thinking IT and Digital team. This is an excellent opportunity to play a key role in supporting and enhancing critical business applications that enable vital community services.

You'll work in a hybrid environment, supporting a wide range of enterprise and line-of-business systems, contributing to digital transformation initiatives, and ensuring applications remain robust, secure and fit for purpose.

The Role

Reporting to the Applications Management Lead, the Applications Analyst will:

• Support the design, development, testing, implementation and ongoing improvement of business applications
• Act as a subject matter expert on applications, providing advice and guidance across IT and wider service areas
• Deliver application-related project work, upgrades and system changes in line with organisational priorities
• Investigate and resolve complex application issues, working closely with internal teams and external suppliers
• Contribute to incident, problem, change and release management processes (ITIL aligned)
• Support application integrations, database activities and batch processing as required
• Produce clear technical documentation, policies and procedures
• Build strong relationships with stakeholders across the organisation and external partners

Key Skills & Experience

• Significant experience in an IT applications development and/or support role
• Strong background supporting business systems within a large, complex organisation
• Experience delivering or supporting projects across applications, databases and infrastructure
• Solid understanding of IT infrastructure including operating systems, databases and integrations
• Proven ability to troubleshoot and resolve complex technical issues
• Experience working with suppliers and third-party support providers
• Strong stakeholder management and communication skills
• Familiarity with ITIL processes (incident, problem, change management)

Qualifications (or equivalent experience)

• Relevant IT or technical qualification, or demonstrable equivalent experience
• Project management training or experience
• ITIL Foundation (or equivalent practical experience)
• Commitment to ongoing professional development

Occasional evening or weekend work may be required to support system changes or upgrades.

If you have the outline skills and experience and interested in finding out more, please apply using the link provided.