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Job Details
IT Support 1st/2nd Line (Permanent)
Location: Swindon, Wiltshire Country: UK Rate: £25k - £35k
Leading communications company based in a picturesque location near Swindon requires an IT support Team member with good 1st & 2nd Line support experience.
The role requires a customer-focused individual with experience in Windows 10/11 OS support and administration. Any Mac experience would be highly beneficial.
Your responsibilities will be:
- Take ownership of user problems
- Perform technical diagnosis and fix issues
- Document calls using the ticketing system
- Follow set processes and procedures to ensure a high level of customer satisfaction.
You must be assertive, with excellent organizational skills and a friendly manner. This role is based on site (parking available), office hours are Monday to Friday 9am - 530pm.
If you are interested in applying for this role, please send your CV in Word format for the attention of ALISON CALDER.
Posted Date: 22 May 2024
Reference: JSV-41091
Employment Agency: Marcus Donald People Ltd
Contact: Alison Calder