IT Development Analyst
Location: Southampton (50/50 Remote Working) + Occasional Site Visits
Salary: £31,000 to £34,000 + Benefits

You will be reporting into the Development Manager who will be leaving their role at the end of the year so ideally the successful candidate will step into their role when they leave.

Purpose of Role:
To support the IT Development Manager and focus on implementing new systems and helping all staff get the most out of the applications and systems that has already acquired. This will be a primarily proactive role reporting to the IT Development Manager but also working alongside the other more reactive IT support team roles.
This role will require working both in head office and at any of the sites located in Southampton, Portsmouth and at other locations throughout Hampshire.

Specific Duties:
IT Business Systems Development & Support
1. Ensuring Software systems are setup and implemented properly
2. Working with software vendors during and after implementation to ensure all required features are implemented correctly
3. Ensuring software is functioning properly and that users are supported with any issues that occur, liaising with external support as appropriate.
4. Ensuring that existing software capability is understood
5. Making Managers aware of new or unused features in these systems that might aid their business practice
6. Making sure all systems and the way staff use them are reviewed regularly.
7. Ensuring all data held within these systems is well maintained and accurate.
8. Ensuring that all Managers are able to report on the information stored within these various systems.
9. Providing advice, assistance and basic training in the use of applications software that staff use.
10. Helping the HR team and Managers to arrange appropriate systems training for users and providing and/or producing support materials where relevant to aid user understanding and use of their systems

Other Duties
1. Performing other IT duties as part of the wider IT Support team as required
2. Working as a team player but also being able to work independently
3. Being prepared to attend training courses as required
4. Taking direction from managers and senior managers.

Essential Experience, Knowledge and Ability - the successful candidate must demonstrate the following: Assessment
A good knowledge of Business systems and processes Form/Interview
Excellent problem analysis and solving skills Form/Interview
Willingness to travel to any SSJ site as required. Form/Interview
Relevant IT experience and technical expertise Form/Interview
A good knowledge of Microsoft Office Software and Windows 10 Form/Interview
A good understanding of web based software and services Form/Interview
A good understanding of IT and data security Form/Interview
Understanding of issues around confidentiality Interview
Ability to plan, prioritise and take responsibility for workload Form/Interview
Good numeracy skills Form
Good telephone manner and communication skills Interview
Attention to Detail Form/Interview
Working with minimum supervision, using own initiative Interview
Experience of working in a team Form/Interview
To be sympathetic to the aims of the Society of St James Form/Interview
A willingness to work within Societys Equal Opportunities Policy Interview
A willingness to undertake training relevant to the post Form

Desirable Experience: Knowledge and Ability - the successful candidate may demonstrate the following: Assessment
Experience of using Google Apps for business Form/Interview
Holding an appropriate IT qualification or certification Form/Interview
Experience of working in an Application Support environment or as a Business Analyst Form/Interview
Experience or certification in any of the following systems: Salesforce, iTrent, Sage, LINKS CarePath, Pyramid, In-Form or other Housing management systems. Form/Interview
Experience of using Wordpress or similar Form/Interview
Car Driver with valid driving license Form/Interview
Project planning experience or qualifications Form/Interview