AV Engineer - Audio Visual, Zoom, Teams, Crestron, Meeting Room (RL7378)

Our Global Enterprise client is hiring AV Engineer to join their team for providing support to the meeting room.

Start Date: 22nd April
Duration: 220 days (initially)
Rate: £165 per day (please note, Employer NI is paid for by the client)
IR35 Status: Inside
Location: London

Job Details:

• Experience of Zoom, Teams and Crestron technology solutions
• Experience of installing and removing AV hardware for meeting and conference room support
• Perform management of Incidents logged
• Maintain and update Incident details relevant for support.
• Handle Incident escalation and communicate to the Third-Party Suppliers or Vendors where necessary to resolve open Incidents.
• Triage Incidents outside of the scope of services to other Bank technology resolver groups.
• Physical health checks of Meeting Room equipment within Executive and High Value Rooms
• Proactive monitoring of the Zoom Dashboard platform.
• Critical Spares Management and performing hardware break fix activities.
• End User support on Meeting Room device usage including controls, how to connect/leave a meeting.
• Preventative maintenance checks on Meeting Room equipment including but not limited to; troubleshooting hardware, physical validation on power and device connectivity, settings as per standards, network connectivity.
• Incident trend analysis for Meeting Room tickets.
• Basic Meeting Room equipment setup and support when required.
• Firmware upgrades of Meeting Room components where required.
• Level 2 triage and support of Meeting Rooms.
• Break/Fix hardware changes and Swap outs.
• Coordinate with L2 resolver groups and OEM/Vendors.
• Provide hands and feet support during maintenance window, post and pre-maintenance checks/test calls.

Soft Skills:

• Good written and spoken communicative abilities; presentation and moderation skills; professional and convincing manner of appearance and expression; clear, targeted communication (verbal and written)
• Good decision-making skills. Influence and persuasion skills
• High degree of independence, organisational skills and time management
• Ability to perform very well even under high pressure in a structured manner and to strict deadline; ability to address multiple activities at any time
• Solution-oriented thinking and acting
• Ability to influence with integrity & negotiate sympathetically

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Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.