Service desk engineer (1st/2nd line)

I am recruiting on behalf of my professional services client who is looking for an service desk engineer (1st/2nd line) this will suit someone who has good technical skills coupled with good communication skills, the ability to deal with a face pace environment and good interaction skills with all levels of the business.

Experience

• Using a ticketing system and following ITIL to manage and close tickets in a timely manner.
• Windows environment experience such as Windows 10 and Mac OSX (JAMF) experience is also preferred
• Office 365 Administration (Active Directory Management, Exchange Management, Microsoft Teams Management, SharePoint Management, Intune, MDM etc.)
• Video & Audio Conferencing administration and support
• Responsible for onboarding/off boarding (joiners, leavers and movers) within the business through the use of Active Directory
• Troubleshooting networking issues such as TCP/IP, LAN/WAN etc
• Help with setup and configuration of new equipment.
• Creating, updating, maintaining documentation related to the service desk and support functions.
• Any experience within legal, financial services or a similar fast paced environment would be useful
• Open to some travel and supporting some European offices may be required (travel paid for by the company)

Key Skills needed:

• Experience with Active Directory
• Windows 10 and Mac OSX experience (JAMF)
• Experience with Office 365
• Strong communication skills (written and verbal)
• Good organisation skills
• The ability to learn in-house systems and explain them to other people
• Someone who is keen to grow, learn and progress their career in IT
• Any experience in providing support to VIPs, C level members would be useful.

This is a permanent role paying up to £32,000 - £40,000 plus benefits. Office location is close to Liverpool street station (London). This role requires candidates to be onsite and in the office 5 days a week.

Please note you will receive an automated response advising you that we have received your CV.

Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.