1st/2nd Line Support Technician

My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support.

Role: 1st/2nd Line Support Technician
Salary: up to 25,000 DOE
Location: Birmingham - (Hybrid/Remote)

Daily Responsibilities:

• Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users.
• Provide technical support for a bespoke tech platform - training is provided on this platform.
• Escalating any complex issues for the senior team to resolve.
• Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently.
• Resolve any 1st/2nd tier connectivity issues that occur.

Skills Required:

• Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential!
• Experience within Office 365 applications - SharePoint experience essential!
• Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work.
• Great, friendly, telephone manner, especially with non-technical users!
• Windows Server, Active Directory - User Management, Group Policies
• Networking protocols - DNS, DHCP, TCP/IP
• Azure/Entra ID - MS Intune not essential but would be great!
• MDM/Laptop Hardware - Experience deploying new user equipment.

This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in!

If you would like to learn more about this role don't hesitate to drop me a message or give me a call!

Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton,

Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support