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Job Details
Service Level Manager - ServiceNow - Outside IR35 - Hybrid Working (Contract)
Location: London - Canary Wharf Country: UK Rate: £400 per day outside IR35
Service Level Manager - ServiceNow - Outside IR35 - Hybrid Working 2-3 days London, Canary Wharf
- Must be proficient across ITIL processes and ITIL accredited to at least version 3 Practitioner level
- Must have extensive experience in Service Level Management - min 3 years experience, ideally having previously implemented SLM or at least executed SLM process within a multi-tier SIAM model
- Proven Track record of both the introduction of new Service Level Management process and ability to deliver the key Outputs (SLA/OLA Documents), Reports and Service Improvement Plans
- Significant experience of configuring Service Level Management in ITSM system, Service Now
- Excellent interpersonal and influencing skills and be able to build & maintain effective relationships with suppliers and internal customers.
- Must be proficient in chairing IT Svc Performance/SLM Governance meetings- min 2 years experience.
- Must be able to work on own initiative and make decisions.
- Must have strong organisational skills and be able to multi-task.
- Must have excellent communication skills (written and verbal) and able to communicate effectively at all levels both internally and externally.
- Should be able to manage conflict and negotiate successful outcomes.
- Should have good analytical and reporting skills and be proficient in reporting from Service Now
- Should have experience producing service governance artefacts eg report packs, scorecards etc.
Posted Date: 03 May 2024
Reference: JS/PES/SERVICELEVELMANAGER
Employment Business: Pesaro Limited
Contact: Paul Deba