D365 CE Functional Consultant - UPTO 8 million JPY per annum Plus Benefits

Location: Japan

Urgent Hiring!

We are urgently hiring for a talented and experienced D365 CE Functional Consultantt o join our client in Japan. As a key player in our dynamic organization, you will have the opportunity to work closely with customers, leveraging your expertise in Microsoft Dynamics 365 to drive successful implementations and customer satisfaction.

Responsibilities:

Customer Relationship Management:

Establish and maintain strong relationships with assigned customers, serving as their primary point of contact and trusted advisor.

Needs Analysis:

Understand customers' business needs, goals, and challenges to identify opportunities where Dynamics 365 (Customer Engagement & Power Platform) can provide value and drive business outcomes.

Planning and Strategy:

Collaborate with customers and stakeholders to develop migration plans and strategies, setting realistic expectations and timelines.

Onboarding and Implementation:

Guide customers through the onboarding and implementation process, ensuring a smooth transition and successful adoption of Dynamics 365.

Regular Check-ins:

Conduct regular check-ins with customers to assess satisfaction, address issues, and provide proactive support and guidance.

Cross-Functional Collaboration:

Collaborate with cross-functional teams, including sales, consulting, and technical support, to coordinate efforts and deliver exceptional customer service.

Success Planning:

Develop and execute customer success plans tailored to each customer's unique objectives, outlining milestones, success metrics, and action items.

Training and Enablement:

Provide training and enablement to customers to maximize their utilization of Dynamics 365 and optimize their business processes.

Data Analysis:

Monitor and analyze customer usage and adoption data, identifying trends, patterns, and opportunities to drive product engagement and expansion.

Risk Mitigation:

Proactively identify and mitigate risks to customer satisfaction, escalating issues as necessary and driving prompt resolution.

Advocacy:

Advocate for customer needs and feedback within the organization, collaborating with product management and development teams to influence product roadmap and enhancements.

Industry Trends:

Stay up to date with industry trends, best practices, and product updates related to Dynamics 365 CE and Power Platform.

Continuous Improvement:

Contribute to the continuous improvement of customer success processes, tools, and resources, sharing knowledge and insights with the broader team.

Preferred/Desired Skills:

• Strong understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015.
• Power Platform Apps, Customer Insights, Sales Insights.
• Over 5 years of Dynamics CRM consultancy experience.
• Experience of providing Pre-Sales Demonstrations.
• Experience of working on full life cycle implementations & configurations across multiple versions of Dynamics CE/CRM.
• Strong interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver compelling presentations.

Experience (Preferred):

• 5+ Years of Industry experience.
• 2+ related experience in a technical consulting role.

Education/Certification:

• B.SC, BE, B. Tech in CS, or IT.
• The candidate should have Dynamics 365 CE/CRM Intermediate level certifications or be able to get them within the first 30 days.

Additional Qualifications:

• Proven experience in a customer-facing role, such as customer success manager, account manager, or client relationship manager.
• Strong problem-solving and analytical abilities to understand and address customer challenges effectively.
• A customer-focused mindset, with a genuine passion for delivering exceptional service and driving customer success.
• Ability to work independently, prioritize tasks, and manage multiple customer relationships simultaneously.
• Familiarity with CRM software and customer success tools is desirable.
• Knowledge of the industry or domain in which the company operates is a plus.

How to Apply:

If you meet the qualifications and are excited about this opportunity, please submit your detailed resume at (see below)