*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Global Firm is currently seeking a SaaS Azure Platform Manager, preferably with DocuSign experience. Candidate have strong experience in managing the SaaS Application life cycle and good understanding of Azure Cloud & M365 Platform. This position is responsible for leading one or more SaaS products in the continued development, management and support of SaaS products including DocuSign, WalkMe, and/or JIRA.

Responsibilities:

• Provide technical leadership in establishing robust service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving core services.
• Administers the Firm's Enterprise SaaS Platform, including DocuSign, WalkMe, JIRA along with their integrations.
• Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process.
• Continually develops the processes and policies for provisioning & de-provisioning.
• Forms a community with the firm's Global Assistant Director of FinOps, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the SaaS Applications Platforms.
• Promotes optimal useability of SaaS Applications capabilities.
• Have a good understanding of Integrations of SaaS Platforms to Azure and M365. Can provide the guidance and can implement such configurations.
• Monitors roadmap for upgrades to SaaS services and establishes the mechanisms by which we share relevant changes with our people.
• Works with the office of the Director of Information Governance in ensuring content management policies for SaaS Applications are complying and updated as business needs evolve.
• Works closely with the Security team, prioritizing safety of the firm's systems and content.
• Identifies potential points of integration between SaaS platforms services on the core device-top and works with technical colleagues to deliver key integrations.
• Provides level three support for functional requests relating to SaaS Platform services.
• Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way.
• A coach and mentor to other team members, providing training if required.
• Fosters trust and builds relationships with the other Information Technology teams.
• Attends regular vendor meetings for areas of expertise, stays informed of latest technology roadmaps, security notifications, and bug/hot fixes.
• Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues.
• Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity.
• Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made.
• Attends and contributes to team meetings.
• Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time.
• Performs other duties as assigned or required to meet Firm goals and objectives.
• Bachelor's degree in Computer Science or a related field.
• 1+ years of M365 Platform experience & Azure Cloud Platform
• 5+ Prior experience in SaaS Platform Support
• In depth knowledge of SSO, Authentication & DocuSign Product
• Python & PowerShell Scripting Preferred