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This position is on-site in Winston-Salem, NC Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic support from our 24/7 call center environment. Customer Service and Communication skills are a must and critical to the success of this role. ESSENTIAL RESPONSIBILITIES _ Interact with customers to provide and process information in response to inquiries, concerns, and requests_ _ Gather customer's information and determine the issue by evaluating and analyzing the symptoms_ _ Deliver service and support to end-users, including via remote connection... more ->
Position: Senior Security Infrastructure Engineer Job Description: Summary: This position is responsible for combination of security design and implementation work, as well as design, implementation, and enhancements of Arrow corporate security infrastructure. This position is responsible for the support of the production environment which ensures the appropriate security policies and practices are implemented and enforced. This position will be the technical SME security resource to multiple Arrow teams for functionality, integration and installation related questions on all infrastructure... more ->