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Pittsfield, Massachusetts - USD Full Time Posted: Thursday, 11 October 2018
 
 
Job Description

Overview:

This position is responsible for working closely with the vCIO/Net Admin team in developing and maintaining Client technical knowledge, driving standards and best practices, and providing regular, proactive service.

The Network administrator's main purpose is to lessen reactive issues for clients. The Network Administration team enables the Virtual CIO to provide consultative services to the client that align with their business initiatives and industry best practices.

A qualified candidate needs to possess strong communication skills, accountability and ownership of issues to completion.

Technical Responsibilities:

(Includes the following. Other duties may be assigned)

  • Develop and maintain technical knowledge of the client environment for assigned client accounts.

  • Perform regular proactive services to validate other CompuWorks service delivery areas are working effectively. For example; Centralized Services (monitoring, patching, etc ) and Service Desk (escalations, ticket resolution).

  • Work to drive CompuWorks standards and best practices across assigned client base.

  • Minimize reactive service issues by identifying trends.

  • Identify technical risk through the completion of CompuWorks' best practices checklist tool.

  • Foster the technical relationship with the client.

  • Review standards, work with vCIO to evaluate technical risks and work to bring them into alignment with CompuWorks best practices.

  • Work with vCIO on recommendations for overall client IT systems improvement.

  • Work with the vCIO and Service Desk to identify reactive support trends within the client environments

  • Manage and/or execute projects deployed within assigned client accounts.

Account Management Responsibilities

  • Perform regular visits as assigned to assigned clients. Coordinate and communicate with client DCCs (Designated Client Contacts) during these visits.

  • Utilize structured communication as laid out by the vCIO when interacting with the DCC

  • Participate in Client IT Steering meetings including informal remote and formal on-site meetings. Meetings objectives will include; Review Performance Metrics, Discuss Client Business Challenges and Needs, Quotes, Projections, Budget review, Review Performance Metrics, Receive Client Feedback

  • As needed, engage with 3rd party IT vendors to collect current and future product and service information.

Additional Responsibilities

  • Job requires regular travel and occasional off-hours or weekend work

  • Research and evaluate third party vendors for client and internal use

  • Maintain up to date Time Entries and Expenses for billing and accounting purposes

Qualifications

  • Minimum 5 years' experience within relevant IT fields

  • Support skills within the Microsoft and VMware environments

  • General understanding of small business IT systems

  • Valid Driver's License and insured Motor Vehicle available for occasional client calls

  • Strong written and verbal communication skills

  • Strong data management, project management and analytical skills

  • Super detail oriented, follows and implements corporate procedures and policies

Compensation:

  • Compensation may consist of two components that will total the "Targeted Annual Earnings" (TAE) for this position. The components will be base salary and Incentive compensation.

  • A base salary will be provided with offer letter

  • Participation in 401k plan

  • Monthly stipend for cell phone service

  • Generous company health and dental benefits

  • Life and disability insurance

  • 15 days of PTO (Paid Time Off) per annum

Company Description Since 1987, CompuWorks provides IT services to a small to mid-sized business clientele. The company is focused on delivering services through its HealthyIT managed service model. Typical clients range from 20-200 employees and rely on CompuWorks for help desk support, network administration, planning and budgeting and project deployment. We take great pride in making the MSP501 ranking #15 in New England, #211 worldwide, From its Berkshire-based headquarters in Pittsfield, the company serves clients in Mass, CT, VT, and NY.


Pittsfield, Massachusetts, United States of America
IT
USD
Compuworks
Compuworks
JSE21B6E3F8/537487219
10/11/2018 7:02:52 PM

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