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JobNet: Jobs for Technical People

 

Minneapolis, Minnesota Full Time Posted: Thursday, 14 June 2018
 
 
Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family Legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement.

This position supports Trust Operations within the Wealth and Investment (WIM) group. Trust Operations plays an essential role in supporting the trust and custody business lines by providing Back Office processing support through a broad range of products and services. The primary role of this position is to provide Real Time support for Trust processing and procedure inquiries for Wells Fargo's Trust accounting system, SEI Trust 3000. As a member of the Trust Ops SEI Help Desk team you will work closely with other Trust 3000 production and technical support teams to facilitate the timely resolution of issues, in addition to communicating Trust 3000 system availability and processing alerts to affected lines of business.

Responsibilities:

  • Provide first-line SEI Trust 3000 support through monitoring and responding to user inquiries
  • Researching, tracking, and resolving Trust 3000 system issues
  • Serve as liaison between the Trust 3000 vendor, Trust community users, and technical support teams
  • Creating system availability and processing alerts affecting the Trust community
  • Maintaining SEI Trust 3000 documentation and procedures
  • Assist users with utilization of SEI-related documentation, conversational reporting, and search and select inquiries
  • Report administration on the WSF2C system
  • Communicate daily system statuses and processing alerts, track all customer inquiries to completion, and perform trend analysis with the goal of improving end-user SEI proficiency and help desk support.

Required Qualifications

  • 1+ year of business systems analysis experience

Desired Qualifications

  • Good verbal, written, and interpersonal communication skills
  • Ability to translate and present complex technical data across technical and non-technical groups
  • Knowledge and understanding of technology help desk support: network

Other Desired Qualifications
  • 2-3 years experience using SEI Trust 3000
  • 2-3 years of experience utilizing the SEI Trust 3000 system
  • Previous help desk support, defined by:
  • A strong customer satisfaction focus
  • Ability to take ownership of issues and resolve with limited supervision
  • Capacity to handle concurrent high-priority tasks
  • Ability to communicate effectively with all levels of management, both written and verbal
  • Ability to communicate (verbally and written) effectively with both technical and non-technical team members and all levels of management
  • Experience with SEI Ticklers, Deplink, TOE, Mutual Funds, Fundweb
  • Experience with WSF2C and TDW

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


Minneapolis, Minnesota, United States of America
IT
TMP Worldwide
JS54_5412488
6/14/2018 2:44:14 AM

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