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Santa Clara, California - USD Full Time Posted: Thursday, 11 October 2018
Hologic, we re an innovative medical technology company that enables healthier
lives everywhere, every day. We are also a company that prospers and grows,
which is why we ve been able to expand our offerings to empower even more
people and champion women s health
powers our growth across Breast & Skeletal Health, Diagnostics, GYN
Surgical and Medical Aesthetics Solutions is also what differentiates us: the
exceptional and clinically proven capacity of our products to detect, diagnose
and treat illnesses and other health conditions earlier and better. This
clinical superiority creates high expectations, which we fulfill by continually
challenging ourselves to improve health through better technology, education
and market access.
of this would be possible without the talent and passion of our employees.
Together, our expertise and dedication to developing and sharing more robust,
science-based certainty drives our global presence and a promising pipeline
that responds to the unmet health and wellness needs of women, families and
we focus on women s health and well-being, we are committed to having an even
broader benefit on the world. Together, we advocate for better health and
wellness through solutions that provide ever greater certainty and peace of
Summary of Duties and Responsibilities
  • IS
    Help Desk support (On rotating basis with some after-hours coverage)
    • Answer
      help desk phone calls
    • Route
      help desk tickets to appropriate technicians or support groups
    • Provide
      on the spot troubleshooting as time allows
    • Provide
      support through online chat system
    • Provide
      walk up support
  • Provide
    local support for the following systems (installation, upgrades,
    • PC/Laptop
      Hardware and Software
    • Network
      Peripherals, Printers, Copiers
    • Telephone
    • Enterprise/Business
    • Mobile
    • Audio/Visual
    • Servers/Hyperflex
    • Cisco
      switches/phone system
    • Aruba
      access points
  • Loaner
    laptop and projector management
  • Hardware
    procurement, inventory, disposal support
  • Account
    Management advanced support
  • VIP
  • Manage
    standard process/procedures
  • Manage
    desktop related projects, documentation, and coordination of new technology
  • Mentors
    and trains other technicians
  • Work directly
    with vendors on installations, upgrades, preventive maintenance
  • Assist
    with monitoring reports, metrics, and service level agreements
  • Assist
    or serve as coordinator of day-to-day activities during the absence of
  • Understands
    the local facility and works as a liaison to help drive business needs
Qualifications To perform this job
successfully, an individual must be able to perform essential duties
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to do the essential functions.
  • Windows
    7 & 10 advanced experience
  • Microsoft
    Office 2013 experience or above
  • Laptop/Printer
    Hardware advanced knowledge
  • Thorough
    Networking and Wireless environment understanding
  • PC/Laptop
    Imaging experience
  • Active Directory
    and Microsoft Exchange advanced experience
  • Desktop
    support tools advanced knowledge
  • Anti-Virus,
    Malware, Spam advanced experience
  • Ability
    to triage, troubleshoot, and resolve complex PC/Network problems quickly and
    accurately; contacts vendors as needed
  • Ability
    to be an active participant and contributor on a professional IS Support Team
  • Excellent
    communication skills, telephone support skills, and interpersonal skills with a
    customer service focus
  • Ability
    to plan/organize time and workload
  • Ability
    to prioritize and escalate based on problem/issue severity
  • Ability
    to recommend process improvements
  • IT
    service management system experience required (ServiceNow experience a plus)
  • MacOS
    experience required
  • Documentation
    and Knowledge base experience
  • Project
    management advanced knowledge
  • Ability
    to work assignments that are complex in nature where judgement is required in
    resolving problems and making routine recommendations
  • Lead-level
    position, all relevant experience considered, PC support experience required
  • BA/BS MIS or CIS (or
    related technical discipline) desired
  • 5-7 years experience in
    IS Help Desk support
Specialized Knowledge
  • Complex
    troubleshooting and technical skills
    • Specializes
      and manages one or more of the following technical areas: audio visual
      systems/events, mobile device integration, computer imaging, automated
      patching/updating deliver tools, Endpoint management tools
and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a
current executed Hologic Agency Agreement executed by a member of the Human
Resource Department. In addition Agencies may only submit candidates to
positions for which they have been invited to do so by a Hologic
Recruiter. All resumes must be sent to
the Hologic Recruiter under these terms or they will not be considered.

Santa Clara, California, United States of America
Hologic Inc.
Hologic Inc.
10/11/2018 7:02:27 PM

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